Customer Success Manager Resume Template
A customer success manager resume should highlight retention, expansion revenue, customer health scoring, and the portfolio of accounts managed.
Key skills to include in a Customer Success Manager resume
ATS systems scan for specific keywords. Including these skills in your resume increases the chance of passing automated screening for customer success manager roles.
- Customer retention & churn reduction
- Account planning & QBRs
- Expansion revenue: upsells & cross-sells
- Customer health scoring & early warning
- CRM: Salesforce, Gainsight, ChurnZero, Totango
- customer onboarding & adoption
- Executive relationship building
- Customer advocacy & reference programs
Customer Success Manager resume writing tips
Quantify: "Managed 50+ enterprise accounts with 95% retention rate and 120% NRR."
Show specific churn reduction achievements.
Describe your customer health scoring methodology.
Mention any expansion revenue: "Generated $2M in upsell revenue annually."
Best resume templates for Customer Success Managers
These free templates are well-suited for customer success manager resumes — clean, ATS-friendly, and professionally designed.
Pro tip — tailor every resume to the job description
Mirror the exact keywords from the job posting in your resume. ATS systems score resumes based on keyword matches — a tailored resume consistently outperforms a generic one for customer success manager roles.
More Service resume examples
Start building your Customer Success Manager resume now
Free, instant PDF download, no account required. Takes less than 10 minutes.
Build my resume for free